Effective Date: April 19, 2026
Last Updated: April 19, 2026
Turf Medic LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have over it. By using our website at turfmediclv.com (the "Site") or communicating with us through any channel, you agree to the practices described in this Policy.
1. Information We Collect
Information you give us directly: first name, phone number, zip code, and any consent you provide when submitting a form.
Information collected automatically: IP address, browser type, device type, pages viewed, referring URL, and general location. Collected via cookies and Google Analytics.
2. How We Use Your Information
- Respond to your service requests and quotes
- Schedule, perform, and follow up on turf services
- Send appointment confirmations and service updates by text, call, or email
- Improve our Site and services
- Comply with legal obligations and enforce our Terms
3. SMS and Text Message Communications
When you submit a form or opt in, you agree to receive text messages at the phone number you provide. Messages may relate to your service request, scheduling, arrival times, quotes, invoices, and service follow-up.
Message frequency varies (typically 1 to 15 messages per service interaction). Message and data rates may apply depending on your carrier. Reply STOP anytime to opt out. Reply HELP for help. Mobile information and SMS consent is never shared with third parties for marketing purposes.
4. How We Share Your Information
We do not sell your personal information. We share it only with service providers who help us operate (SMS gateways, email providers, scheduling software, cloud hosting) under contractual privacy protections, or when required by law.
5. Cookies and Analytics
We use Google Analytics to understand how the Site is used. You can control cookies through your browser settings.
6. Data Retention
We retain your information as long as necessary to provide services, respond to inquiries, and comply with legal obligations. When no longer needed, we securely delete or anonymize it.
7. Your Privacy Rights
You may request access to, correction of, or deletion of your personal information. Nevada residents have rights under Nevada Revised Statutes Chapter 603A. California residents have rights under the CCPA/CPRA. We do not sell personal information.
8. Children's Privacy
Our Site is not directed to children under 13. We do not knowingly collect information from children under 13.
9. Changes to This Policy
We may update this Policy from time to time. Updates will be posted on this page with a new "Last Updated" date.
10. Contact
Turf Medic LLC
Las Vegas, NV
Phone: (725) 777-4593
Email: info@turfmediclv.com